Frequently Asked Questions
Everything you need to know about shopping at Concord Pet Foods & Supplies
What is your shipping policy for pet supplies?
We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
Can I return pet food if my animal doesn't like it?
Yes, we offer a 30-day satisfaction guarantee. If your pet refuses to eat a specific food, you can return the remaining portion in its original packaging for a full refund or store credit.
How do I determine the correct size for pet apparel and harnesses?
Each product page features a detailed size guide. We recommend measuring your pet's neck, chest, and length to ensure the best fit. If you are between sizes, we suggest ordering the larger size.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer a subscription service for recurring orders?
Yes! You can sign up for 'Concord Auto-Ship' on eligible pet food and treats to receive a 5% discount on every recurring order. You can pause or cancel your subscription at any time.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.